Shipping policy

Thank you for shopping with MARIA VIRGINIA COGGINS. As a professional US-based online store focusing on all types of fashion bag products, we adhere to strict order processing standards and standardized logistics management. We strive to ensure every bag order is carefully inspected, fully protected with professional packaging, and delivered to customers steadily within our specified shipping cycle.

1. Order Processing Time

All validated and fully paid bag orders will go through internal order review, quality inspection and dedicated packaging procedures within 1 to 5 business days after order confirmation. All processing work is only conducted on regular business days and does not include weekends and official U.S. public holidays.
During peak shopping periods and promotional activities with high order influx, standard processing schedules may be moderately prolonged. Our team will issue timely email notifications to customers once obvious processing delays occur, helping buyers keep abreast of the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on actual package weight, outer dimensions and final delivery region. Accurate shipping costs will be automatically calculated and clearly displayed on the checkout page prior to payment, with no hidden or additional charges.
We provide only standard shipping services for all bag inventory orders, with an estimated delivery duration of 15 business days after warehouse dispatch. This delivery timeframe serves merely as a reference standard. Actual parcel arrival may be affected by logistics carrier efficiency fluctuations, customs clearance progress, adverse weather, regional logistics restrictions and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-delivery inspections and is officially dispatched from our warehouse, you will receive an automatic shipment confirmation email that includes your exclusive tracking code and matched logistics service provider information.
Tracking system data will be updated and available for real-time online queries within 24 to 48 hours after the logistics carrier picks up your package. Brief data synchronization delays are common in cross-border logistics operations. You may contact our customer service team for manual status verification if tracking information fails to update after 48 hours.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and deliverable shipping addresses, valid zip codes and active contact information during order checkout. Please double-check all delivery details before finalizing payment to avoid logistics delivery exceptions.
MARIA VIRGINIA COGGINS assumes no liability for misdelivery, delivery failure or parcel loss caused by incorrect, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently bear all reshipping expenses, and the original shipping fees are non-refundable.

5. Lost or Damaged Packages

If your parcel is confirmed lost during cross-border transit, please submit a formal parcel investigation request to our after-sales team within 3 calendar days after the expected delivery date. We will cooperate fully with logistics carriers to trace the parcel and resolve the loss issue in a timely manner.
Long-distance transportation may cause unavoidable extrusion, friction or collision damage to bag products, including surface abrasions, deformed shapes or loose accessories. If you receive damaged or defective goods, please contact our support team within 24 hours of receiving the package. You need to provide clear and original photos of both the outer packaging and damaged product parts as valid proof for our official verification and resolution.

6. Bag Care and Usage Notice

All bag products in our store are made of leather, canvas, nylon and other mainstream high-quality materials, with exclusive professional care guidelines attached to each product. We recommend all customers follow the official care instructions for daily use, ventilation storage and routine maintenance to protect the product’s texture and extend its service life.
Any product fading, deformation, accessory damage or structural failure caused by improper cleaning, damp storage environments, private modification or artificial misuse is defined as non-quality damage. MARIA VIRGINIA COGGINS will not undertake after-sales warranty, maintenance or compensation responsibilities for damage caused by irregular manual operation and improper maintenance.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees and other tax charges in accordance with the local commodity supervision policies and trade regulations of the destination country.
All customs-related fees and import expenses incurred during international logistics are solely borne by the customer. Product prices and shipping fees charged by our store do not cover any customs tariffs and import taxes. We are not responsible for package detention, forced return or related losses caused by unpaid customs fees or customer violations of local import rules.

8. Contact Information

If you have any questions or inquiries about our shipping policies, logistics progress and delivery services, please feel free to contact our official customer service team through the following channels:
Trade Name: MARIA VIRGINIA COGGINS
Phone Number: +1 406-526-7464
Email: contact@darceyhour.shop
Physical Address: 1801 South Ave W, Missoula, MT 59801, United States